1. Return & Refund Policy

Last updated: 1 December 2025

At MyZafera LLC, we take pride in supplying 100% authentic products directly from the manufacturer. This Return & Refund Policy applies to all wholesale orders placed on www.myzafera.com.

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1. Reporting Issues

All issues must be reported within 7 days from the date of delivery.
Please email sales@myzafera.com with your order number, photos, and a description of the issue.

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2. Eligible Reasons for Return or Refund

We accept returns or refunds only for the following reasons:

• Damaged items

• Wrong items delivered

• Missing items

• Expired or defective products

If approved, customers may receive either:

• Full refund, or

• Replacement products, depending on availability

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3. Change of Mind Policy

We allow change-of-mind returns in these conditions:

• Customer pays and forfeits transport fees both ways

• A 5% restocking fee applies to all change-of-mind returns

• Original shipping cost is non-refundable

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4. Return Conditions

All returned products must be:

• Unused and unopened

• In original packaging

• In resellable condition

Products not meeting these conditions may not be eligible for refund or exchange.

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5. Refunds Method

Refunds are issued via:

• Bank transfer

• Store credit (optional upon customer request)

Refunds are processed within 7–14 business days after inspection.

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6. Non-Returnable Items

• Products opened or used

• Products damaged by the customer

• Products returned after 7 days

• Clearance items or promotional bundles

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7. Shipping Responsibility

• For Kosovo, Albania, and North Macedonia: MyZafera LLC covers customs & VAT

• For other countries: Customer handles customs & VAT

• For change-of-mind returns: Customer covers transport in both directions

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If you have questions, contact us at sales@myzafera.com